Every plan includes:
99.9% Uptime guarantee
Except under the conditions mentioned in the next section, if any of our service is less than 100% we will credit our services based on the following table
Our objective is to achieve an 100% uptime for our Services We Guarantee an 99.9% uptime on monthly basis for all of our services
|Availability||Credit Percentage||Total Downtime/month|
|99.9% to 100%||0%||up to 43min and 12 sec / month|
|98.00% to 99.89%||10%||up to 14hours and 24minutes|
|95% to 97.99%||40%||up to 36hours|
|less than and equal to 94.99%||100%||more than 36hours|
The account credit will be calculated basend on monthly equivalent of service charge for the affected services. Example: An 80€ annual package suffering an 97.3% uptime over a calendar month would be entitled to 50% of the monthly fee. 80€/12 months = 6,67€ per month, 30% of which is 3,34€.
Example: An 80€ annual package suffering an 97.3% uptime over a calendar month would be entitled to 50% of the monthly fee. 80€/12 months = 6,67€ per month, 30% of which is 3,34€.
Refund cannot be more than the total annual cost of the service affected.
OnLab wants to achieve the best support for our customers. In order to achieve this, we guarantee to contact you as soon as possible, and give priority to Emergency Tickets
Every website has different needs. We at OnLab made the perfect plans for you. A hosting plan covering your Data storage needs should be enough to begin with it. Our packages are tuned in certain way, which allows you to storage your site uses to fit your needs. If you have doubts please visit our client area and get help
Our servers support sFTP and FTPS services to transfer data to our servers. Also our control panel (cPanel) is so easy to use, which helps you transfer pages through a web browser. If you have questions please contact us through our support area